It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Position Overview: The Model Quality Tester is responsible for ensuring the accuracy, reliability, and performance of machine learning models. This role involves identifying potential issues, and collaborating with data scientists and engineers to enhance model quality, specifically in your native language.

Key Responsibilities:

• Model Evaluation: 
  • Conduct testing of models to assess accuracy, precision, recall, and other relevant metrics.
  • Data integrity check
  • Support Multilingual E2E testing
  • Data validation, Data Labeling
• Collaboration and Communication: 
  • Communicate findings and recommendations to stakeholders in a clear and concise manner.
• Documentation and Reporting: 
  • Maintain detailed documentation of testing results, and corrective actions.

Qualifications:

• Must be Bilingual, Fluent in Thai/Korean/Chinese language and English
• Bachelor's degree in Computer Science, Data Science, or a related field, as well as considering backgrounds with Copywriting, or humanities degree.
• Excellent problem-solving abilities and attention to detail.
• Reliable
• Ability to handle confidential information professionally
• Must be data savvy and comfortable with MS Excel

Preferred Skills:

• Experience with automated testing tools and frameworks.
• Knowledge of data preprocessing and feature engineering.
• Ability to work in a fast-paced, collaborative environment.
• Strong analytical skills and proficiency in statistical analysis.
• Familiarity with programming languages such as Python or R.

What you need to be successful in this role:

• Self-motivated
• Quality focused
• Must be data savvy and love crunching numbers
• Strong analytical and statistical analysis skills in order to extract insights and recommendations
• Native or bilingual proficiency in English
• Strong communication skills (both written and verbal)
• Ability to learn quickly and be able to prioritize assignments
• Ability to handle confidential information professionally
• Reliable, committed, and detail-oriented
• Passionate and curious about technology

Education

BS in technical degree preferred or equivalent experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.